
Our World Class Call Center offers a single point of contact for responsive problem solving. It's managers are certified by Help Desk 2000. With almost 30 years of combined Help |
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| Desk/IT experience, the IPI Call Center has earned a reputation of consistent, high-level performance and money saving suggestions. The Call Center uses the award-winning customer service and support program, Heat, and is able to tailor any or all of the following services to provide you with a customized, cost effective, support program. | |
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IPI can provide worldwide Asset Management for all of your existing and newly acquired equipment. This allows equipment managers to know where equipment is located, if it has been replaced, life cycle status and when the warranties or other forms of maintenance agreements expire. This is a vital and convenient way to assist in projecting fund requirements each year. |
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Provides for a flat monthly charge for each selected product and responses to service calls with telephonic support and/or on-site repair of the product. |
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Also known as Just-in-Time Repair (JITR), this service provides a cost-effective alternative to Contract Maintenance. IPI provides responsive, single-source, remedial maintenance for hardware and software on a customized Time and Materials maintenance program. |
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Upon notification of an equipment failure, a replacement component or system is shipped to the end user and the defective item is returned to IPI for replacement or repair. This provides for a minimal amount of downtime and a minimum amount of effort and concern on the user's part. |
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IPI can act as the facilitator in obtaining warranty service and repairs from equipment manufacturers. When coupled with the Hot Spares Program this allows the site to minimize downtime and maximize productivity. This service also includes monitoring of manufacturer warranty compliance and timeliness of response. |
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